Ticketing Executive

Position: Ticketing Executive
Reports to: Customer Relations Manager and Deputy Customer Relations Manager
Supervises: Ticketing Assistants
Key Relationships: External – subscribers, single ticket buyers, venue staff, donors, VIP’s and corporate partners; Internal – Company staff

 

Purpose of the position

The Ticketing Executive assists the Customer Relations Manager and Deputy Customer Relations Manager with the day-to-day operations of the Ticketing Team. There is a strong emphasis on providing the highest quality customer service to our external stakeholders as well as to our internal colleagues.

This role has the important responsibility of internal sales reporting and some Reception duties. There will be occasions when the Ticketing Executive and Receptionist will represent the company at the Guest Ticket desk at concert venues.

Key Responsibilities and Duties:

Ticketing

1. Provide a high level of customer service to the company’s stakeholders (subscribers, single ticket buyers, donors, VIP’s, media, and corporate partners) over the phone, via email and in person
2. Coordination of the day-to-day operations of the team including ticketing software, hardware and ticketing stock
3. Assist in the training of the Ticketing Assistants in the use of Tessitura
4. Liaise with the Ticketing and Front of House staff at concert venues
5. Assist with the creation of ticketing promotional codes as requested by Marketing
6. Assist at the Guest Ticketing desk as required at concert venues

Systems

1. Maintain systems for the efficient operation of all the company’s ticket sales across all channels (online, over the phone and in person) for all concerts
2. Assist with the processing of subscription and single ticket sales ensuring the integrity and accuracy of our Tessitura database is maintained
3. Carry out necessary system adjustments and checks as instructed by the Customer Relations Manager and Deputy Customer Relations Manager during the year
4. Make recommendations for improvements in the company’s ticketing processes and use of the Tessitura database
5. As required assist with the building and maintenance of subscription packages in the pre-subscription period

Internal Ticketing Sales Reports

1. Preparation and management of the daily sales reports

Reception

1. Be the primary contact for visitors to the office
2. Oversee the tidiness and stock levels of the communal areas of the office
3. Manage administration tasks such as the post and the banking of cheques

Wider organisation

1. Provide assistance with any other reasonable tasks as required

OUR VALUES

At the Australian Brandenburg Orchestra we value:

· Innovation and leadership
We value innovation and leadership in a consultative and supportive way

· Service commitment
We are responsive in the way we deliver our services

· No surprises
We anticipate issues and opportunities which will have an impact on our work, alert those people who will be affected and equip them to deal with them

· Fairness, diversity and social justice
We value diversity and treat each person with fairness and respect

· Integrity
We consistently act honestly and ethically. We provide frank and fearless advice

· Delivery
We focus on outcomes, work collaboratively and deliver quality results on time

Salary is commensurate with experience: $65,000 - $75,000 

Please send your application (including a covering letter addressing Professional Experience + Qualifications and current CV), and any enquiries to Andrew Brook via email – andrewbrook@brandenburg.com.au